Select services will be unavailable on August 21 from 12 am – 6 am. Learn more.

Find answers to our Frequently Asked Questions.

Search

Popular searches: Routing #314977104 | FAQs | Debit Cards | Auto Rates

Search Results

Search term(s):

From Our FAQs:

Can I change a due date on my loan?

We do offer members opportunities to change due dates on certain loans.

  • You have made your first payment
  • All loans must be current
  • No share accounts may be negative
  • Certain loans are ineligible for due date changes

Other restrictions may apply. Please contact us at 512.302.6800 with questions.

Browse all FAQs >

From Our FAQs:

Who do I contact for help?

Call A+FCU at 512.302.6800 or send a secure message through A+ Online or the A+ Mobile App.

When sending a secure message please make sure to select “Online Banking and Bill Pay Support” from the drop down menu.

Browse all FAQs >

From Our FAQs:

Why are my Budgets bubbles different colors?

This indicates where you are at during the month in regards to reaching your budget:

Green = Less than 75% of the way to reaching your budget
Yellow = Over 75% of your budget has been reached, but you have not exceeded your budget
Red = Budget has been met and/or exceeded

Browse all FAQs >

From Our FAQs:

What is ClickSWITCH®?

ClickSWITCH makes it easy for you to quickly and securely switch your current online bill payments, automated payments and direct deposits from your existing financial institution accounts to your new account. ClickSWITCH removes the hassles of contacting all your billers to make changes and helps ensure you don’t miss a payment when you change financial institutions.

Browse all FAQs >

From Our FAQs:

How does ClickSWITCH work?

ClickSWITCH takes the hassle out of moving your automated payments and direct deposits to your new account. You input your payment and direct deposit information in to our secure ClickSWITCH system and we’ll get to work contacting all the billers to switch your payments over to your new account. You can monitor progress and track status in the “Status” column.

Browse all FAQs >

From Our FAQs:

What is an automated payment?

An automated payment (or ACH) is a regular, ongoing payment that is initiated externally to your bank account, such as a monthly insurance bill, utility payment or automobile loan payment.

Browse all FAQs >

From Our FAQs:

What is a direct deposit?

A direct deposit is any payment that you receive from a person or organization directly into your account. These include payroll direct deposits, government direct deposits (Social Security, Disability, etc.) and dividend direct deposits from investment accounts.

Browse all FAQs >

From Our FAQs:

How long will it take for me to switch my payments?

Timing for each payment switch can vary depending on the type of payment, biller, and the method needed to switch the payment.

Online banking bill payments are switched instantly. Automated payments and direct deposits typically take between 7- 10 days to switch, but can be faster with certain billers. It’s always a good idea to review your switch status page for the most current information regarding each switch.

Browse all FAQs >

From Our FAQs:

Do I need to call my billers to confirm the switch?

We display the status for each automated payment or direct deposit in the Status column. If a switch shows as “Completed” there’s no need to contact the biller. For switches that are marked as “Mailed” for more than 10 days, you may want to contact the biller to confirm the status.

Browse all FAQs >

From Our FAQs:

Does ClickSWITCH work with direct deposit?

Yes. Indicate the type of direct deposit you want to switch and complete the required information.

Please note: some employers and government agencies require direct deposit switches be completed directly with them. In these cases, they may not accept our switch request.

Browse all FAQs >

From Our FAQs:

One of my switches has an “Action Needed” status. What does this mean?

Occasionally, after you have submitted a switch for processing, our research team determines that particular biller requires you to update your banking information with them online. When this happens, your switch will show an “Action Needed” status. To see the details of the action you need to take, you can click on the Edit icon in the Actions column.

Browse all FAQs >

From Our FAQs:

Which address should I use for my biller?

A number of billers are included in our system. If we do not have a biller’s address, please use the address that is indicated on the payment confirmation or statement the biller sends you. You can also find most billers’ payment addresses displayed in the Help or Contact Us areas of their websites.

Browse all FAQs >

From Our FAQs:

Is there a fee to use Bill Pay?

Consumers

There is no fee to use Bill Pay. Fees for additional services may be charged.

Businesses

Business Bill Pay is $8.95 per month (fee covers 15 transactions). There is a $0.45 per transaction fee (over 15).

Browse all FAQs >