Financial Tools

After enrolling, click Link Account on the right side of the Financial Tools section of the Home screen.

• Select your financial institution from the list or use the search bar located at the top. Once you find your financial institution, log in with your online banking credentials for that financial institution.
• As it begins linking your account, you’ll have the option to Link More Accounts or Close, which will take you back to the Home page. Your account(s) will continue to aggregate in the background.
• If you close the window, you’ll receive a notification at the top of A+ Online Banking or the A+ Mobile App that states “Account(s) Ready” once your account information has been retrieved. By clicking on this notification, you’ll be able to finalize the process.
• After the account(s) have been retrieved, you’ll have the option to deselect the accounts you don’t want added and/or select if you want the account to be visible on your Home screen.

Clicking Continue will finalize the process. If you made the account visible, then it’ll be listed under “Linked Accounts” on your Home screen.

Note: If a connection breaks, you may have to enter your credentials again.

If you’re having trouble adding other financial institution accounts, here are some tips:

• Check all the available account types listed under an institution when you search. Sometimes mortgage, savings, credit card, etc. accounts are listed separately.
• You might also have to search for the specific account (i.e., “Bank of America mortgage,” as opposed to just “Bank of America”).
• Verify your username and password with your institution to ensure your credentials haven’t expired. Sometimes signing in can unlock a frozen account connection.
• Allow your institution to accept third-party access by changing the preferences on their site.
• Make sure the software isn’t waiting for your response to a security question. There’ll be a notification provided to you if security questions need to be answered.

To delete a linked account:

• Go to Settings > Account Preferences.
• A list of all your A+FCU and other linked accounts will appear. Click on the linked account you wish to remove. Note: You can’t remove A+FCU accounts.
• If you wish to proceed, select the option to Delete account.
• A warning code will pop up. To verify you wish to continue, select Delete

A transaction may show up under the wrong category if a prior transaction was categorized differently or if our provider believes this merchant is a different type of store.

To correct it for the future, click on Spending, then once you find the transaction click on it until you see the Transaction Details. To change the category, you’ll click on it and select from a list of options that’ll appear on the right.

You’ll receive a notice asking if you want to change all past and future transactions for that merchant to the new category. If so, click Yes, Always Do This. If not, click This Time Only and it’ll only apply the new category to the one transaction you selected.

Yes, but the change will only happen online and to whichever login the change was made in. It won’t affect the description that shows up on your statement and/or any other login the account is linked to.

Log in to your account directly or an account it’s linked to, click on the transaction, and then on the pencil icon under Online Description. Here you’ll be able to type in the desired description. Follow these same steps for each login you’d like to see the change appear in.

This indicates where you’re at during the month in regards to reaching your budget:

• Green = Less than 75% of the way to reaching your budget
• Yellow = Over 75% of your budget has been reached, but you haven’t exceeded your budget
• Red = Budget has been met and/or exceeded

Call A+FCU at 512.302.6800 or send a secure message through A+ Online Banking or the A+ Mobile App.

When sending a secure message, please make sure to select Online Banking and Bill Pay Support from the drop down menu.