Contact Us
Whenever you need help with your financial needs, plans, goals, or hopes and dreams, we’re ready to help with plenty of ways to get in touch with us.
Phone
We provide help and guidance over the phone, as well as tools to use your debit and credit cards and manage your loans.
Contact Center
Monday – Friday: 8:30 am – 5:30 pm
Saturday: 10 am – 1 pm
AUDI
Audi, the Automated Teller, is available 24/7:
Opt Out
To opt out of credit card offers: 888.567.8688
Cards
To Activate, Report Stolen or Lost:
Debit Card: 800.335.4583
Consumer Credit Card: 800.558.3424
Business Credit Card: 888.552.8855
Dispute A Transaction
The A+ Debit Card Dispute Team is available 24/7/365: 800.335.4583 > select your preferred language > press ‘4’.
A+ Federal Credit Union
P.O. Box 14867
Austin, TX 78761
For questions regarding credit union policies and procedures:
Supervisory Committee
P.O. Box 15102
Austin, TX 78761
For media inquiries, please email [email protected].
Chat
Get help 24/7 from our virtual assistant, A.P.R.I.L. Live chat with A+ Team Members is also available during business hours.
Click the How can I help? chat bubble to get started.
A+FCU Routing Number: 314977104
Not sure how or where to look for your account-specific information? We make it easy to find what you need – including your account, direct deposit, payroll deduction, and more.
Chatbot & Live Chat
A.P.R.I.L., Your 24/7 Virtual Chatbot Assistant
Get help 24/7 from our virtual chatbot assistant, A.P.R.I.L. – available from the A+FCU website.
A.P.R.I.L. is available to answer frequently asked questions, help you find information on the website, learn more about products and services, and more.
To chat with A.P.R.I.L., click the How can I help? chat bubble on desktop or the green chat bubble on mobile and start asking questions. A.P.R.I.L. will offer suggestions for top questions or related concerns.
Live Chat With A+ Team Members
While A.P.R.I.L. can help with top questions, we also now offer live chat with A+ Team Members for more specific questions or issues.
Live chat is only available during business hours. Get started by chatting with A.P.R.I.L. and selecting A+ Team Member or typing representative in the chat.
Get A+ Online Banking
Conveniently access your accounts, move money around, and even apply for loans from anywhere – anytime!
Send A Secure Message
If you’re an A+FCU member, you can send us a secure message after logging in through A+ Online Banking or the A+ Mobile App.
How Can We Help You?
If you need more immediate assistance for frequently asked questions or wish to chat with an A+ Team Member during normal business hours, we recommend using A.P.R.I.L., our virtual chatbot and live chat service. Select How can I help? or the green chat bubble in the bottom right hand corner.
Please DO NOT include private account information in unsecure contact forms or emails to A+FCU.
Administration
For comments, suggestions, praise, or concerns about A+FCU’s service, staff, procedures, or policies, please email [email protected].
Make An Appointment
Need to talk finances? Set up a time to visit us at one of our branch locations.