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eAlerts are notifications sent to you either by email and/or text message to let you know about certain transactions or events happening on your account. Each eAlert can be sent to multiple email addresses or cell phone numbers within minutes of the actual transaction.

Getting eAlerts set up is simple; follow these steps to start receiving notifications on your account.

• Log in to A+ Online Banking or the A+ Mobile App
• From the Menu select Settings > eAlerts
• Select Alert Type from the dropdown menu > Add Alert
• If you have multiple shares you can select which ones you want to apply the eAlert to
• Enter your email address and/or mobile phone
• Complete all the remaining required fields > Add Alert
• For text message eAlerts you’ll receive an Activation Code > Enter and Submit

Once you’ve set up an eAlert, you’ll begin receiving them. They’re processed and sent in real time. You won’t receive any eAlerts for transactions that occurred prior to when you set up the eAlert.

Click the edit button (pencil icon) next to the eAlert you would like to change. This will bring up a form that will allow you to edit all of the details for this specific eAlert. Click the Update Alert button once you’ve completed your changes.

If you update the phone number associated with the Mobile Phone field, you’ll have to enter an Activation Code. The Code will be sent to the phone number entered after submitting the update to the eAlert.

These eAlerts work at the share level and can be set to monitor either one individual share or all shares on the account.

Share Balance/Low Balance eAlert
Get notified when a transaction causes the selected share balance to fall below a pre-specified amount. You also choose how often you want to be notified (only the first time, each withdrawal, each transaction).

Low Available Balance eAlert
Get notified when a transaction causes the selected share’s available balance to fall below a pre-specified amount. You also choose how often you want to be notified (only the first time, each withdrawal, each transaction).

Daily Balance eAlert
Get notified of the appropriate balance(s) once daily at the time you specify.

Insufficient Funds eAlert (combines NSF, Plus Pay, & Overdraw Transfer)
This mimics a situation in which each of the NSF, Plus Pay, and Overdraw Transfer eAlerts have been created on the account. When this type is chosen, all three will be checked for and sent individually according to their descriptions above.

These eAlerts work at the share level and can be set to monitor either one individual share or all shares on the account.

A+ Online Banking Share Transaction eAlert
Get notified of any deposits, withdrawals, or any and all transactions conducted via A+ Online Banking.

Automatic Withdrawal eAlert
Get notified whenever an Automatic Withdrawal posts to the selected share(s).

Direct Deposit Received eAlert
Get notified of each Direct Deposit made to the selected share(s).

Draft Withdrawal eAlert
Get notified each time a draft withdrawal is completed on the share(s).

Large Debit Card or ATM Transaction eAlert
Get notified each time a transaction using that card (Credit/Debit Card, POS, or ATM), which equals or exceeds the pre-specified amount is completed.

Large Withdrawal eAlert
Get notified each time any withdrawal, which equals or exceeds the pre-specified amount, is completed on the share(s).

Share Transfer eAlert
Get notified each time a transfer transaction is completed on the share(s).

Specific Check # Cleared eAlert
A check number must be entered at the time of setup and you’ll be notified when it clears. This is a one-time eAlert and will be deleted from the active list once it’s sent.

These eAlerts work at the share level and can only be set to monitor one individual certificate.

Maturing Certificate eAlert
Select how many days in advance you want to be alerted to a certificate maturing and will receive notification accordingly. Can only be set to monitor one individual certificate.

These eAlerts work at the overall account level.

A+ Online Banking Access eAlert
Get notified any time your account is accessed via A+ Online Banking.

Mailing Address Change eAlert
Get notified any time a change is made to the Street, City, State, Zip Code, or Extra Address fields on your account.

Email Address Change eAlert
Get notified any time a change is made to either the Email Address or Alternate Email Address fields on your account.

Scheduled Transfer eAlert
Get notified each time a scheduled transfer completes successfully on your account.

Scheduled Transfer Failed eAlert
Get notified each time a scheduled transfer fails to complete on your account.

Loan or all loans on the account (will depend on the type of eAlert).

Interest Rate Change eAlert
Get notified whenever the interest rate is changed on the selected loan(s). Can be set to monitor either one individual loan or all loans on the account.

Loan Payment Due eAlert
Select how many days in advance you want to be alerted to an upcoming loan payment due date and receive notification accordingly. Can only be set to monitor one individual loan.

Loan Payment Made eAlert
Receive an eAlert each time a payment is made on the loan(s). Can be set to monitor either one individual loan or all loans on the account.

Loan Payment Change eAlert
Receive an eAlert whenever the payment amount on the loan is changed. Can be set to monitor either one individual loan or all loans on the account.

Loan Past Due eAlert
Receive an eAlert if your loan’s due date passes without a payment being made. You may receive this eAlert again if a payment is not made in a timely manner. Can only be set to monitor one individual loan.

There’s no limit to the number of eAlerts you can sign up for. You can sign up for multiple types of eAlerts as well as sign up multiple times for each type of eAlert.

For example, you can set up a Share Balance/Low Balance eAlert that notifies you any time your checking account balance drops below $200. You can also sign up for another Share Balance/Low Balance eAlert and have a message sent to your phone any time your account balance drops below $50.

Please note that not all eAlert types are available to everyone. The types that are available will depend on the types of products you have. For example, if you have no loans then the Loan Payment Due eAlert will not be offered to you.

Additionally, the process that triggers some eAlerts will not always work correctly for everyone. If there are any that will not be sent properly 100% of the time then it will be disabled.

Click the Delete button next to the eAlert you’d like to stop receiving. This will remove this eAlert from your account. To stop receiving all eAlerts you can simply click on Delete ALL.

On most eAlert setup screens there are two fields called Send eAlerts From and Send eAlerts Until. Enter the time range you would like your eAlerts to be sent.

If an eAlert is triggered outside of your chosen time range, your eAlert will be sent the following day.

The exception to this is the Daily Balance eAlert. For this eAlert type you need to choose a Notify Me At time to be notified of your balance(s) once a day during normal business hours. If you’d like to be notified of your balances multiple times a day, you can set up multiple Daily Balance eAlerts.

If you would like to receive all of your eAlerts at a specific time every day, simply set Send eAlerts From and Send eAlerts Until to the same time, making sure to choose a time during normal business hours.

Yes. All eAlerts sent for the last 90 days are kept. You can view them by using the Alert History section at the top of the eAlerts screen.

There are three different detail levels:

• Specific – Full Detail
• Moderate – Some Detail
• Generic – No Detail

Due to message length, you may receive an abbreviated version of a Moderate or Specific detail level eAlert when it is being sent to a mobile phone.

Let’s say you asked to be notified when a large withdrawal over $100 was made on your account:

Generic – No Detail
An eAlert has been triggered on your account. Please log in to your account online to view more detail.

Moderate – Some Detail
A Large Withdrawal eAlert has been triggered on your account. Please log in to your account online to view more detail.

Specific – Full Detail
A Large Withdrawal eAlert has been triggered on your account. You asked to be notified when a large withdrawal over $100 was made on your account:
Share 01 – Withdrawal Amount: 750.00, Withdrawal Time: 10:31
Post Date: 04/13/2022, Effective Date: 04/13/2022
New Balance: 980.00, New Available Balance: 975.00

This eAlert holds your default settings. When creating a new eAlert, your information is automatically entered. These default settings include Email Addresses, Mobile Phone, Notification Times, and Nickname.

Once you define your Default eAlert Settings, any future eAlerts you add will have the default values you specify pre-filled where appropriate. You can also overwrite these defaults on any eAlert during the setup process.

You can change the Default eAlert settings at any time by clicking the pencil icon to edit the eAlert or by selecting “Use these as default settings for new alerts” before setting up any new eAlerts or updates. Any changes made to the Default eAlert will not be automatically applied to existing eAlerts.

If you update the phone number associated with the Mobile Phone field, you’ll have to enter an Activation Code. The Code will be sent to the phone number entered after submitting the update to the eAlert.

An Account Nickname is optional and it’s a way to identify an account in the eAlerts you receive. If you have the same eAlerts set up on multiple accounts, an account nickname will allow you to know which one triggered an eAlert without logging in to A+ Online Banking immediately.

Important: We will not send any identifying information via email. You may NOT include your account number or user name in the account nickname.

To ensure continued safety of the A+ Mobile App, we deployed an update to iOS devices on May 11 that reset your biometric login options – this includes Touch ID, Face ID, or Passcode.

To reset, you’ll need to manually log in to your A+ Mobile App.

• To retrieve your Login ID, click here. You’ll need to know your account number, Primary Member’s Date of Birth, Primary Member’s last four digits of SSN, and Primary Member’s zip code.
• If you don’t know your password, you can change it by clicking here. You’ll need to know your Login ID and be on a registered device.

After you’ve logged in, tap Menu > Settings > Touch/Face ID & Passcode and toggle the correct slider to reestablish your biometric login.  You can also tap Face ID/Touch ID from the initial screen on the app and enter your login information to set up biometrics again. 

April, Your 24/7 Virtual Assistant

Get help 24/7 from our virtual assistant, April – now available from the A+FCU website.

April is available to answer frequently asked questions, help you find information on the website, learn more about products and services, and more.

To chat with April, click the How can I help? chat bubble on desktop or the green chat bubble on mobile and start asking questions. April will offer suggestions for top questions or related concerns.

Live Chat With A+ Team Members

While April can help with top questions, we also now offer live chat with A+ Team Members for more specific questions or issues.

Live chat is only available during business hours. Get started by chatting with April and selecting A+ Team Member or typing representative in the chat.

Be on the lookout for additional Chatbot and live chat enhancements and features.

A healthy credit score can unlock opportunities and savings that can help you achieve your financial goals. To help you understand and take control of your credit score, A+FCU members now receive free access to VantageScore® 4.0.

With this tool, you can easily monitor your credit score – with no impact to your score. To enroll and view your score each month, simply log in to A+ Online Banking or the A+ Mobile App. You’ll see the feature on the menu on the right side.

Find Out More

We’ve updated your online banking experience to a more intuitive one with these new features:

• The navigation menu will now be featured at the top of your screen with new menu options
• New navigational landing pages will feature links to related online tools and brief descriptions of those tools

Here’s where you can find our top 10 online banking tools in their new home:

1. Funds Transfer – Located under Transfers & Payments
2. Deposit Check – Located under Services
3. Bill Pay – Located under Transfers & Payments
4. Express Bill Pay – Located under Services
5. Loan Payments – Located under Transfers & Payments
6. eStatements – Located under Transfers & Payments, Services, and Settings
7. Check Reorder – Located under Services
8. Contact Info – Located under Settings
9. Direct Deposit Form – Located under Services
10. Request an Appointment – Located under Contact Us and Open & Apply

Members now have easy access to a more full Bill Pay experience along with a link to Express Bill Pay to quickly pay bills within A+ Online Banking. Enjoy these benefits with the full Bill Pay experience:

• Available chat support Monday through Friday from 7 am – 1 am
• Establish recurring payments
• Immediate establishment of electronic payments to companies all over the United States
• Set up reminders or notifications to stay on top of your bills

Haven’t enrolled in free Bill Pay yet? It’s easy – log in to A+ Online Banking and select Transfers & Payments > Bill Pay.

We’ve upgraded our eAlerts services to make enrollment easier and the overall process when receiving eAlerts more secure. Additionally, we’ve added some new eAlert options.

Learn More About eAlerts

Enjoy a new, more intuitive mobile thumb bar navigation on the A+ Mobile App. Now, you can easily access frequently used services and tap to see the larger menu with links to all the services with which you’re familiar.

The same new menu options and navigational landing pages added to A+ Online Banking are also available in the A+ Mobile App.

If you have the most updated version of the A+ Mobile App, when you log in you’ll automatically see the changes. If you don’t have the most updated version or don’t have the app, visit your app store and download today.