Find answers to our Frequently Asked Questions.
Request an Appointment

Need to schedule an in-branch appointment? Click the button to request an appointment and a team member from that branch will reach out to schedule. Appointments are only available during normal branch hours: Monday – Friday 9 am – 5 pm, Saturdays 10 am – 1 pm.

REQUEST 

Phone

Please note: we’re experiencing high call volume leading to longer than normal hold times.

We provide help and guidance over the phone, as well as tools to use your debit and credit cards and manage your loans.

AUDI, the Automated Teller

512.302.6800 | 800.252.8148

Member Contact Center

512.302.6800 | 800.252.8148

  • Monday-Friday 8 am – 6 pm
  • Saturday 10 am – 1 pm
Cards (To Activate, Report Lost or Stolen)
Opt Out of Credit Card Offers

888.567.8688 | Learn More >

Mail

A+ Federal Credit Union
P.O. Box 14867
Austin, TX 78761

For questions regarding credit union policies and procedures: 

Supervisory Committee
P.O. Box 15102
Austin, TX 78761

A+FCU Routing Number: 314977104

Not sure how to find your account-specific information? Need help with direct deposit, payroll deduction, or other electronic payments?

LEARN MORE 

Send a Secure Message

If you’re an A+FCU member, you can send us a secure message after logging in through A+ Online Banking or the A+ Mobile App. Click here to see our how-to video.

COVID-19 Help

To discuss consumer loan and mortgage repayment options, please call our Lending team at 512.421.2874.

To learn more about business loan options available to current A+FCU business members, click here.

How can we help you?

Please DO NOT include private account information in unsecure emails to A+FCU.

Administration

For comments, suggestions, praise, or concerns about A+FCU’s service, staff, procedures, or policies, please email [email protected].