Find answers to our Frequently Asked Questions.
Posted July 26, 2022

At A+FCU, we care about financial wellness. That’s why we’ve partnered with industry-leading BALANCE to provide you with free access to expertly-crafted financial education and resources to help with your fiscal matters. And should you need, BALANCE can assist with confidential, no-cost financial counseling services to help you develop a sensible budget managing spending and debt.

For all your financial life stage changes and more, we–in partnership with BALANCE–are here to help.

© 2022 BALANCE. All rights reserved.

Financial Counseling

Take advantage of free and confidential financial counseling services. Call 888.456.2227 to talk with a certified financial counselor today (counseling services are also available in Spanish).

BALANCE hours are Monday – Thursday from 9:30 am – 8 pm, Friday from 9:30 am – 7 pm, and Saturday from 11 am to 4 pm. All hours are listed in Central Time.

Financial Coach Hotline

From budgeting to credit and other personal finance topics, certified financial counselors are standing by to answer your questions. Learn more >

Money Management Counseling

Need help achieving your financial goals? A counselor can set you on a path for debt relief and help you make a spending and savings plan that actually works. Learn more >

Credit Report Review

Let a professional help you make sense of your credit report. You’ll get the guidance and advice you need to build your credit and secure your future. Learn more >

Homeownership Coaching

Whether you’re saving for a down payment, applying for a mortgage, or preparing for a closing, you can learn all aspects of the home-buying process. Learn more >

Debt Repayment Options

A counselor can explain your options for getting out of debt, including a Debt Management Plan – a structured repayment option to help you achieve financial freedom. Learn more >

Student Loan Coaching

Work with an expert to know which loan options are best for you, your career prospects, and your budget. Learn more >

Foreclosure Prevention Counseling

Struggling with your mortgage payments? Take advantage of early delinquency intervention counseling to discuss alternatives to foreclosure. Learn more >

Rental Counseling

Specialized rental counselors will help you develop a personalized spending plan and provide you with advice for saving money, increasing income, and reducing debt. Learn more >


Learn the basics of personal finance with the BalanceTrack educational modules. Register for a free user account or log in to get started.

For every module completed, you’ll now earn 100 PlusPoints that you can use to lower rates on loans and buy up rates on share certificates.*

Financial Basics
  • High-Cost Financial Services
  • The Psychology of Spending
  • Drive Away Happy
  • Credit Matters
  • The World of Credit Reports
  • Money Management
  • Checking Account Management
Planning for Success
  • Smart Tax Planning
  • Financial Planning
  • Ten Steps to Financial Success
  • The Basics of Investing
  • Using Home Equity
  • The Road to Homeownership
Financial Crises
  • Rebuilding After a Financial Crisis
  • Financial First Aid
  • Identity Theft
Youth and Young Adults
  • Repaying Student Loans
  • Finances for College Students
  • Teens and Money
  • The Art of Saving Money
  • Cash Flow


*Members can earn up to 300 PlusPoints per month by completing Balance Track modules. Maximum of 100 PlusPoints per BalanceTrack module regardless of number of attempts. PlusPoints will be credited after the end of the month. Please allow three to five business days. Program subject to change without notice.


Access financial education anytime you need it. Increase your know-how with articles, videos, checklists, quizzes, and more.