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Using Debit Card Fraud Text Alerts

Jul 26, 2021 Safety & Security

Enroll in the Fraud Text Alert service to receive text notification of potential fraud on your A+FCU debit card and learn how to keep your funds safe from fraudsters.

A woman standing outside by train tracks, she is using a phone and smiling.

If you receive a text message regarding fraudulent transactions at A+FCU, please call our Member Contact Center at 512.302.6800 to confirm.

In the last few years, merchant data breaches have been steadily increasing. Over 1,001 data breaches occurred in 2020, with more than 155.8 million consumer data exposures.

To help our members protect their information, we launched a text alert system in 2018 that notifies members when potential fraudulent activity occurs on their A+FCU-issued debit card. This alert can allow you to stop fraudulent activity on your debt card as it occurs and keep your funds and information safer from fraudsters.

Debit Card Fraud Text Alerts

Our service provider monitors debit card transactions for fraud. If a transaction on your card is considered suspicious, the service will attempt to send you a text message alerting you of the transaction.

Once you receive the message, you can reply with Yes or No, as appropriate.

If you don’t respond to the text message, the automated service will then call the phone number(s) on file.

If no one answers the phone call, a voice message may be left on that phone with a callback number and case number. If you respond by phone, you will be asked to verify your identity.

Additionally, once a potential fraudulent transaction is detected on your card, our service provider may place a temporary block on it to prevent further transactions.

Opt In to SMS/Text Alerts

To begin receiving SMS/Text Alerts, you must first opt in to the service.

How to opt in:

Tell them you would like to opt in to the Fraud Text Alert service. Once this has been done, you will begin receiving SMS/text messages any time there’s a suspicious transaction.

Important Details

NOTE: For security reasons, we do not publish the phone number for Fraud Prevention Services. Please contact us at 512.302.6800 to receive this information. We recommend putting it into your contacts as A+ Fraud Alerts so it will display when you get a call.

A+ Card Guard App

A+ Card Guard is a mobile app that adds an extra level of security to your debit card by giving you real-time transaction notifications to potentially stop fraudulent activity.

You can easily suspend your debit card if you think it’s lost or stolen, set transaction limits for a certain amount, choose if you’d like to decline ATM, international, or online transactions, and set up real-time alerts for certain transactions.

Card Guard

Card Guard, our debit card security app, helps keep your funds and card information safe.

Click here to download Card Guard through the App Store and here for Google Play™.

Connectivity and usage rates may apply. Contact your wireless service provider for more details. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Touch ID are trademarks of Apple Inc. ©2019 Google LLC All rights reserved. Google Play is a trademark of Google LLC.

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