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From Our FAQs:

I just received my micro deposits into my external account. What do I do now?

After you receive the micro deposits in your external account, log back into your A+ Online Banking account and go to Verify External Account under the Transaction menu. There, you will enter the two deposit amounts for verification.

After the verification process is complete, the account number will show up in the Funds Transfer and Loan Payment options. If you do not see your account after verifying the deposits, log out and back into your account to refresh. If you continue to have issues, please contact our Member Support Team at 512.302.6800.

 

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From Our FAQs:

How can I transfer funds electronically out of A+ to my account at another financial institution? Is there a fee to use this service?

If eligible, you can easily set up your account at another financial institution through the Add External Account feature under the Transaction menu.

It’s free to transfer money into your A+FCU account (does not include fees from the other financial institution), but there is a $3.50 fee to transfer funds out of A+FCU to your other financial institution account.

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From Our FAQs:

How do I transfer funds to another A+FCU member?

On the left side menu, click on Transactions > Member to Member Xfer. From here, you can choose to make a single transfer or to link another member’s account.

To Make a Single Transfer:
  • From Account – select account to transfer from and enter the amount to transfer
  • To Account – enter the member number of person receiving the funds, share/loan ID, account type, and first three letters of their last name
    • The member number is the 3-8 digit number on the account paperwork (ex. 123456), or after the zeros on a full account number (ex. 1120000123456) or under an account name on A+ Online Banking (ex. 123456-S12).
    • The share ID is the two digit number that follows the S on an account number displayed online (ex. 123456-S12) or the two numbers before the zeros start on a full account number (ex. 1120000123456).
    • The loan ID is the two digit number that follows the L on your account number displayed online (ex. 123456-L65).
To Link Accounts:
  • Enter the recipient’s member information including account number, share/loan ID, account type, and first three letters of their last name
  • This account information will now show in the “To” drop down whenever you select Funds Transfer

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From Our FAQs:

How do I export account history to use in my accounting software?

To export your account history, click on the specific share. Once the transaction history shows, click on the download icon in the top right hand corner. It will provide you with different formats to download.

If you wish to export a certain timeframe or certain transactions, filter out the transaction you wish to export first before clicking on the download icon.

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From Our FAQs:

How can I view and print out check images online?

You can print checks written on the account from the Transaction History or eStatements (under the Services drop down) by clicking on the specific check transaction.

View checks deposited via mobile deposit from the main page under Deposit Check History (upper right side of page) or by going to Transactions > Online Activity > Deposited Checks.

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From Our FAQs:

How do I change the display name for my accounts?

Go to Preferences > Account Preferences and click on the account you wish to rename. The option for Online Display Name will pop up under Details.

Click on Nickname Account and it will allow you to enter a new display name for the account.

Note:  the nicknames only show up on your A+ Online Banking page and your A+ Mobile app. A+FCU Staff do not have access to see what you have named your account.

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From Our FAQs:

How do I create a new group for my accounts?

Click and hold on the account and there will be a file icon that shows up in the bottom right hand corner. Drag the first account you wish to place into the group to that folder. A new group will show up with the heading New Group. Click the pencil icon next to the heading to change it.

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From Our FAQs:

How do I hide one of my accounts?

Go to Preferences > Account Preferences and click on account you wish to hide. It will open up option below it. Slide the Visibility option over to Hide. You will be asked to confirm if you want to hide it or not. Click on Yes, hide. You can change this option back at any time.

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From Our FAQs:

Why does A+ Online Banking require me to get a Secure Access Code every time I try to login?

The Secure Access Code allows your browser to save a cookie to show that you have registered the browser as a secure browser to access your online account. Watch our Secure Access Code How-To Video for more information.

If it requires you to receive a code every time you want to access your account, it means your browser is deleting this cookie. This is typically caused by a setting on your browser.

Follow the Optimal Browser Settings for your browser to set up your browser to save the cookie for registration.

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From Our FAQs:

How do I enroll in Online Banking?

To enroll in A+ Online Banking:

  • Click on Enroll (you can also enroll by clicking “Enroll” on the A+ Mobile app)
  • If you have a Personal Account, fill out the information on the form using the Primary account holder’s information
  • If you have a Business Account, click on the Business tab at the top and fill in the form using any Authorized Signer’s information
  • Notate the Login ID and Password > click Here
  • Enter in the Login ID and Password from previous step > click Log In
  • Select how you’d like to receive your Secure Access Code > click Submit
  • Type in your five digit Secure Access Code > click Submit
  • Read the Online Banking Agreement > click I Accept
  • Verify the information displayed, but do not change anything > click Submit
  • Create and confirm a new password > click Submit
  • Click OK to change password

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From Our FAQs:

What is mobile wallet?

A mobile wallet is a way to carry your credit card or debit card information in a digital form on your mobile device. Rather than using your physical plastic cards to make purchases, you simply use your smartphone, tablet, or smartwatch.

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