A+FCU will be closed Monday, July 4, for Independence Day.

Find answers to our Frequently Asked Questions.

Search

Popular searches: Routing #314977104 | FAQs | Debit Cards | Auto Rates

Search Results

Search term(s):

From Our FAQs:

Which address should I use for my biller?

A number of billers are included in our system. If we do not have a biller’s address, please use the address that is indicated on the payment confirmation or statement the biller sends you. You can also find most billers’ payment addresses displayed in the Help or Contact Us areas of their websites.

Browse all FAQs >

From Our FAQs:

How do I know my payment has been switched?

The easiest way to check the status of a switch is to look at the “Status” column of your ClickSWITCH account. Switches that have been completed and confirmed by your biller will display a “Completed” status. Switches that are still in process will display a “Mailed” status.

For switches that have a mailed status for 10 days or more, we recommend contacting your biller to confirm the switch is completed, as some billers may not update the status in our system.

Browse all FAQs >

From Our FAQs:

What if my switch isn’t completed and I miss a payment?

Monitoring your switch status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the switch status for that payment has changed to “Completed,” or you’ve confirmed with your billers that your payment account information is updated in their systems.

Browse all FAQs >

From Our FAQs:

Is ClickSWITCH secure?

Yes! ClickSWITCH uses the latest in online encryption protection to gather and store your switch information. Additionally, our mailing facilities adhere to the highest industry standards with regard to security of your personal information.

Browse all FAQs >

From Our FAQs:

What are eAlerts?

eAlerts are notifications sent to you either by email and/or text message to let you know about certain transactions or events happening on your account. Each eAlert can be sent to multiple email or cell phone addresses within minutes of the actual transaction.

Browse all FAQs >

From Our FAQs:

How do I set up an eAlert?

Getting eAlerts set up is simple, follow these steps to start receiving notifications on your account.

  • Log in to A+ Online Banking or the A+ Mobile App
  • From the Menu select ServiceseAlerts
  • Select Alert Type from the dropdown menu > Add Alert
  • If you have multiple shares you can select which ones you want to apply the eAlert to
  • Enter your email address and/or mobile phone
  • Complete all the remaining required fields > Add Alert
  • For text message eAlerts you’ll receive an Activation Code > Enter and Submit

Browse all FAQs >

From Our FAQs:

What are the default eAlert settings?

Email Addresses, Cellular Phone Addresses, Notification Times, Detail Level, and Nickname can all be assigned default values by defining your account’s Default eAlert Settings. These default values will be pre-filled each time you add a new eAlert to your account, making the process even quicker and easier.

Browse all FAQs >

From Our FAQs:

What is Bill Pay?

Bill Pay is a service offered through A+ Online Banking that allows you to conveniently and securely pay your bills or send money to a person.

Browse all FAQs >

From Our FAQs:

Can I change my default eAlert settings?

You can change the Default eAlert settings at any time by clicking the pencil icon to edit the eAlert or by selecting “Use these as default settings for new alerts” before setting up any new eAlerts or updates.

If you update the phone number associated with the Mobile Phone field, you’ll have to enter an Activation Code. The Code will be sent to the phone number entered after submitting the update to the eAlert.

Browse all FAQs >