A+FCU will be closed Monday, May 30, for Memorial Day.

Find answers to our Frequently Asked Questions.
Posted September 30, 2021

We want to make sure we’re doing everything we can to protect our members and employees – both financially and physically.

In addition to the information on this page, we created a comprehensive list of resources available to you. For additional assistance with essential needs, please use this 211 site.

Lobbies and Drive-Thrus

All A+FCU branch lobbies are open for limited walk-in transactions. We encourage members to continue to use A+ Online Banking, the A+ Mobile app, and drive-thrus whenever possible. Please note that some services still require an appointment.

Click the button below to view the A+FCU Service Guide and schedule an appointment if needed.



High school branches are open for limited walk-in transactions and appointments. Click here to learn more and request an appointment.

Mask Update

In accordance with CDC and state and local guidance, fully vaccinated members and visitors are no longer required to wear masks in A+FCU facilities. Fully vaccinated people may continue to wear masks if they choose, and individuals who have not been vaccinated are strongly encouraged to wear masks. Additionally, those visiting branches are asked to follow CDC social distancing guidelines.

Safe Banking Options

Many transactions and tasks can be done without having to visit a branch. Here’s a list of some of your options.

A+ Online Banking

A+ Online Banking allows you to quickly check the balances for all your accounts, transfer funds, apply for loans, open new shares, set up Bill Pay, and more. If you haven’t registered yet, click Enroll (located on the top right of the page) to start.

A+ Mobile App

Use the A+ Mobile App to easily do online banking tasks anywhere when you have your phone or tablet with you. Check your balances, transfer money from accounts or to other members, deposit checks, and more. Just download the app from your device app store to get started.

Apple App Store Google Play

Apple, the Apple logo, and the App Store are registered trademarks of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google LLC.

You can also use the A+ Mobile App or A+ Online Banking to send safe, secure messages. You can ask for help transferring funds, setting up accounts, talk to our mortgage department, and more and an A+FCU employee will contact you from there.

A+ Card Guard

Add an extra level of security to any of your A+FCU debit cards with the free A+ Card Guard App. Easily suspend your debit card in the event you think it may be lost or stolen or if you won’t be using it for a period of time and reactivate when you’re ready, set transaction limits for a certain amount, enable real-time alerts, and more.

Quick Balance lets you easily see your account balances without logging in to the A+ Mobile App. Learn more >
Protecting Your Finances

Fraudsters are quickly deploying COVID-19 related scams to try to gain access to your personal information and your funds. When it comes to your finances, it’s increasingly important to protect your sensitive information and keep an eye out for suspicious contact attempts, odd looking links, or forms requesting personal information. We’ve compiled a list here for you to stay informed.

Remember – A+FCU, the US Government, and other entities will never ask for personally identifying information such as Social Security numbers or account information over the phone, via email, or through text messages. Learn more about phishing scams and how to avoid them with this article.

We also recommend learning about common scams that occur during crises, like charity scams and banking scams.

Financial Stability

A benefit of your membership is free financial counseling with our partner, BALANCE. To speak with a financial counselor, call 800.777.7526, Monday – Thursday 9:30 am – 8 pm, Fridays 9:30 am – 7 pm, and Saturdays 11 am – 4 pm. They also offer resources like the Surviving a Financial Crisis Toolkit. Bilingual representatives are available.

Loan Options

To discuss consumer loan and mortgage repayment options, please call our Lending team at 512.421.2874.

To learn more about business loan options, click here.

Our Credit Union

We want to assure you that A+ Federal Credit Union is a financially sound institution and has been for over 70 years. Your accounts are federally insured by the National Credit Union Administration (NCUA) up to $250,000. Learn more about what that means for you here.

Important Member FAQs

Am I allowed more transfers out of my savings now due to the pandemic?

Per Federal Reserve Bank recent action, effective immediately, and until further notice, the Reg. D limit of six convenient transfers per month out of savings is not being enforced.

What information is needed to enroll in A+ Online Banking?

To enroll, you will need to submit the Member Number, Date of Birth, last four digits of the Social Security number, and Zip Code for the Primary Member (personal) or Authorized Signer (business). You will also choose a unique login ID (8–12 alpha-numeric characters).

How do I activate my A+FCU debit card received in the mail?

Please call 800.335.4583 and follow the prompts to activate your debit card. After your A+FCU debit card arrives, your PIN will follow in a separate letter in 2-3 days. If the card is a reissue for an expired/expiring card with the same number, your PIN will stay the same.

How do I reset my A+FCU debit card PIN?

Reset your PIN by calling 800.335.4583. You can only reset your PIN when calling in if you know your old PIN number. If you know your current PIN, you can also reset it at ATMs located at A+FCU branch locations.

Find more FAQs here.