Find answers to our Frequently Asked Questions.
Posted April 6, 2021

During this difficult time, we want to make sure we’re doing everything we can to protect our members and employees – both financially and physically.

In addition to the information on this page, we wanted to make life a little simpler by providing a comprehensive list of resources available to you. For additional assistance with essential needs, please use this 211 site.

Stimulus Payments 

The next round of stimulus payments are arriving. It’s important to know that A+FCU does not know when your payment will arrive. We post ACH deposits as they are received. We suggest checking the website, which is updated regularly, to learn more.

We recommend setting up Direct Deposit eAlerts to be alerted when a direct deposit is made to your account. This is the best way to stay on top of your stimulus payment deposit.

Setting up an eAlert is easy: log in to A+ Online Banking (using a desktop browser or tablet device), go to Services > eAlerts. In the dropdown Select Alert Type, you’ll choose Direct Deposit Received and then click + Add Alert. Fill out the details and click Add Alert.

Mask Update

Our Leadership Team reviewed guidance from state, local, and health officials and have decided to continue to follow CDC guidelines and require masks for employees, members, and vendors visiting any of our A+FCU locations. This applies to those who are fully vaccinated as well. We will also keep the branch lobbies to appointment-only.

We believe this is the best course of action to keep our members and staff safe.

Please continue to make appointments at our branch locations, use the drive-thrus, wear masks, and be safe.

Lobbies and Drive-Thrus

Please continue to use the drive-thru for teller transactions and account services. The drive-thru tubes are routinely disinfected and the employees assisting you will be wearing masks. Drive-thrus are open Monday – Friday, 8:30 am – 6 pm, and Saturdays, 9 am – 1 pm. Branch lobbies now have expanded services by appointment only.

High School branches are open by appointment only and during limited hours to staff and students on campus. Click here to request an appointment.

Safe Banking Options

Many transactions and tasks can be done without having to visit a branch. Here’s a list of some of your options.

A+ Online Banking

A+ Online Banking allows you to quickly check the balances for all your accounts, transfer funds, apply for loans, open new shares, set up Bill Pay, and more. If you haven’t registered yet, click Enroll (located on the top right of the page) to start.

A+ Mobile App

Use the A+ Mobile App to easily do online banking tasks anywhere when you have your phone or tablet with you. Check your balances, transfer money from accounts or to other members, deposit checks, and more. Just download the app from your device app store to get started.

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You can also use the A+ Mobile App or A+ Online Banking to send safe, secure messages. You can ask for help transferring funds, setting up accounts, talk to our mortgage department, and more and an A+FCU employee will contact you from there.

A+ Card Guard

Add an extra level of security to any of your A+FCU debit cards with the free A+ Card Guard App. Easily suspend your debit card in the event you think it may be lost or stolen or if you won’t be using it for a period of time and reactivate when you’re ready, set transaction limits for a certain amount, enable real-time alerts, and more.

Quick Balance lets you easily see your account balances without logging in to the A+ Mobile App. Learn more >
Protecting Your Finances

Fraudsters are quickly deploying COVID-19 related scams to try to gain access to your personal information and your funds. When it comes to your finances, it’s increasingly important to protect your sensitive information and keep an eye out for suspicious contact attempts, odd looking links, or forms requesting personal information. We’ve compiled a list here for you to stay informed.

Remember – A+FCU, the US Government, and other entities will never ask for personally identifying information such as Social Security numbers or account information over the phone, via email, or through text messages. Learn more about phishing scams and how to avoid them with this article.

We also recommend learning about common scams that occur during crises, like charity scams and banking scams.

Financial Stability

A benefit of your membership is free financial counseling with our partner, BALANCE. To speak with a financial counselor, call 800.777.7526, Monday – Thursday 9:30 am – 8 pm, Fridays 9:30 am – 7 pm, and Saturdays 11 am – 4 pm. They also offer resources like the Surviving a Financial Crisis Toolkit. Bilingual representatives are available.

Loan Options

To discuss consumer loan and mortgage repayment options, please call our Lending team at 512.421.2874.

To learn more about business loan options, click here.

Our Credit Union

We want to assure you that A+ Federal Credit Union is a financially sound institution and has been for over 70 years. Your accounts are federally insured by the National Credit Union Administration (NCUA) up to $250,000. Learn more about what that means for you here.

Important Member FAQs

Am I allowed more transfers out of my savings now due to the pandemic?

Per Federal Reserve Bank recent action, effective immediately, and until further notice, the Reg. D limit of six convenient transfers per month out of savings is not being enforced.

What information is needed to enroll in A+ Online Banking?

To enroll, you will need to submit the Member Number, Date of Birth, last four digits of the Social Security number, and Zip Code for the Primary Member (personal) or Authorized Signer (business). You will also choose a unique login ID (8–12 alpha-numeric characters).

How do I activate my A+FCU debit card received in the mail?

Please call 800.335.4583 and follow the prompts to activate your debit card. After your A+FCU debit card arrives, your PIN will follow in a separate letter in 2-3 days. If the card is a reissue for an expired/expiring card with the same number, your PIN will stay the same.

How do I reset my A+FCU debit card PIN?

Reset your PIN by calling 800.335.4583. You can only reset your PIN when calling in if you know your old PIN number. If you know your current PIN, you can also reset it at ATMs located at A+FCU branch locations.

Find more FAQs here.