Find answers to our Frequently Asked Questions.

All A+FCU branch lobbies are open for limited walk-in transactions. We encourage members to continue to use A+ Online Banking, the A+ Mobile app, and drive-thrus whenever possible. Please note that some services still require an appointment.

In accordance with CDC and state and local guidance, fully vaccinated members and visitors are no longer required to wear masks in A+FCU facilities. Fully vaccinated people may continue to wear masks if they choose, and individuals who have not been vaccinated are strongly encouraged to wear masks. Additionally, those visiting branches are asked to follow CDC social distancing guidelines.

High school branches are open for limited walk-in transactions and appointments. Click here to learn more and request an appointment.

A+FCU Service Guide

Use this information to understand which transactions and services require an appointment and which can be done through A+ Online Banking, A+ Mobile app, Member Contact Center, Drive-Thru, or Lobby Walk-In.

Click here to request an appointment. Click here for an accessible version of the Service Guide.

Appointment Information

If you need to complete an appointment-only service, fill out the form below and a team member will contact you to schedule it.

Appointments are only available during normal branch hours: Monday – Friday from 9 am – 5 pm and Saturdays from 10 am – 1 pm.

It’s recommended that you do not bring additional people with you to the appointment unless necessary.

Our high school branches are open limited hours Monday through Friday. To schedule an appointment, click here.

Request an Appointment

A branch representative will contact you to schedule your appointment.

Please DO NOT include private account information in unsecure emails to A+FCU.

  • If you are rescheduling or cancelling an appointment, select the branch, date, and time of your currently scheduled appointment below.
  • Reminder: Appointments are only available during normal branch hours,
    Monday - Friday 9 am - 5 pm, Saturday 10 am - 1 pm.
  • MM slash DD slash YYYY
  • Let us know how we can help you during your appointment. Do not include private account information. Text in box will disappear once you begin typing.
Health & Safety Details

When visiting an A+FCU branch, please keep the following in mind:

  • Social distancing will be enforced in branch lobbies. Stickers and guides will be visible.
  • Please limit the number of people that come into the branch with you – whether for an appointment or in-person transaction.
  • If you currently have COVID-19 or are experiencing symptoms, please do not visit a branch location.
Cleaning and Safety Precautions

Our priority is the health and safety of our staff and members. Here are some of the precautions we’re taking:

  • All branches have been treated with an antimicrobial spray
  • Entry and exit doors are automated to limit surfaces touched
  • Large Plexiglas® germ guards are installed on office desks and teller stations
  • After each appointment, A+FCU team members will disinfect the space including wiping down surfaces, chairs, and anything touched during the appointment
  • A+FCU team members will clean and disinfect teller pods throughout the day

Additional COVID-19 Information >

Accessible Service Guide
Current Member

A+ Online Banking/A+ Mobile App

  • Deposit Checks
  • Loan Applications
  • Make Credit Card Payments
  • Open Additional Shares
  • Transfer Funds

Contact Center

  • A+ Wealth Management
  • Account Fraud
  • Account Questions
  • Business Accounts
  • Certificate Withdrawals
  • Create, Cancel, Unblock Debit Cards
  • Debit Card Disputes
  • Debit Card Fraud
  • IRA and Health Savings Accounts
  • Loan Applications
  • Make Credit Card Payments
  • Open Additional Shares
  • Transfer Funds
  • Wire Transfers (Member Sending to Self)

 Drive-Thru

  • Account Questions
  • Account Updates: Add Joint, Update Beneficiaries
  • Cash Deposit or Withdrawal
  • Cashier’s Check or Money Order
  • Certificate Withdrawals
  • Create, Cancel, Unblock Debit Cards
  • Debit Card Disputes
  • Deposit Checks
  • Gift Cards
  • Make Credit Card Payments
  • Open Additional Shares
  • Transfer Funds
  • Wire Transfers (Member Sending to Self)
  • Wire Transfers (Member is Not Recipient)

Lobby Walk-In

  • Account Questions
  • Account Updates: Add Joint, Update Beneficiaries
  • Cash Deposit or Withdrawal
  • Cashier’s Check or Money Order
  • Certificate Withdrawals
  • Coin
  • Create, Cancel, Unblock Debit Cards
  • Debit Card Disputes
  • Deposit Checks
  • Gift Cards
  • Make Credit Card Payments
  • Open Additional Shares
  • Transfer Funds
  • Wire Transfers (Member Sending to Self)
  • Wire Transfers (Member is Not Recipient

Lobby Appointment

  • A+ Wealth Management
  • Account Fraud
  • Business Accounts
  • Debit Card Fraud
  • IRA and Health Savings Accounts
  • Loan Applications
  • Notary
  • Safe Deposit Box
  • Signature Guarantee
  • Trust, Estate, and Fiduciary Accounts
Not Yet a Member

A+FCU Website

  • Open a New Membership (age 13+)
  • Apply for a Consumer Loan or Mortgage

Contact Center

  • Open a New Membership (age 13+)
  • Apply for a Consumer Loan or Mortgage

Lobby Appointment

  • Open a New Membership (age 13+)
  • Open a New Membership (less than 13 years old)
  • Apply for a Consumer Loan or Mortgage