From Our FAQs:
Can I add money to my Visa Gift Card?
Currently, you cannot reload your Gift Card. Your Visa Gift Card is intended for use until the balance is depleted. Once you have used up your balance, you can destroy and throw away your card.
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From Our FAQs:
I’m having technical difficulties. Who should I contact?
Please contact us at 512.302.6800 for assistance.
From Our FAQs:
How long will it take for me to switch my payments?
Timing for each payment switch can vary depending on the type of payment, biller, and the method needed to switch the payment.
Online banking bill payments are switched instantly. Automated payments and direct deposits typically take between 7- 10 days to switch, but can be faster with certain billers. It’s always a good idea to review your switch status page for the most current information regarding each switch.
From Our FAQs:
Do I need to call my billers to confirm the switch?
We display the status for each automated payment or direct deposit in the Status column. If a switch shows as “Completed” there’s no need to contact the biller. For switches that are marked as “Mailed” for more than 10 days, you may want to contact the biller to confirm the status.
From Our FAQs:
Does ClickSWITCH work with direct deposit?
Yes. Indicate the type of direct deposit you want to switch and complete the required information.
Please note: some employers and government agencies require direct deposit switches be completed directly with them. In these cases, they may not accept our switch request.
From Our FAQs:
What should I do if a switch still shows as mailed?
Automated ACH payments may take up to 10 days to switch. If your switch has a “Mailed” status for more than 10 days, it’s a good idea to contact the biller to confirm the switch or to see if the biller needs additional information.
From Our FAQs:
One of my switches has an “Action Needed” status. What does this mean?
Occasionally, after you have submitted a switch for processing, our research team determines that particular biller requires you to update your banking information with them online. When this happens, your switch will show an “Action Needed” status. To see the details of the action you need to take, you can click on the Edit icon in the Actions column.
From Our FAQs:
Why do I need to enter my billing account number?
Your billing account number is required by the biller to ensure your identity and to update the account information in their system.
From Our FAQs:
Which address should I use for my biller?
A number of billers are included in our system. If we do not have a biller’s address, please use the address that is indicated on the payment confirmation or statement the biller sends you. You can also find most billers’ payment addresses displayed in the Help or Contact Us areas of their websites.
From Our FAQs:
How do I know my payment has been switched?
The easiest way to check the status of a switch is to look at the “Status” column of your ClickSWITCH account. Switches that have been completed and confirmed by your biller will display a “Completed” status. Switches that are still in process will display a “Mailed” status.
For switches that have a mailed status for 10 days or more, we recommend contacting your biller to confirm the switch is completed, as some billers may not update the status in our system.
From Our FAQs:
What if my switch isn’t completed and I miss a payment?
Monitoring your switch status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the switch status for that payment has changed to “Completed,” or you’ve confirmed with your billers that your payment account information is updated in their systems.
From Our FAQs:
Is ClickSWITCH secure?
Yes! ClickSWITCH uses the latest in online encryption protection to gather and store your switch information. Additionally, our mailing facilities adhere to the highest industry standards with regard to security of your personal information.
From Our FAQs:
How do I get help setting up my switches?
To get started, call us at 512.302.6800 or visit any of our 22 branches.
From Our FAQs:
How should I gather the payments that need to be switched?
ClickSWITCH will help you switch all of your automated payments. Simply gather your paper bills or online statements that include the billers’ names and addresses, account numbers with your billers and due dates. This is all the information you need to start the switch process!
From Our FAQs:
When is it safe to move/remove funds from my prior account?
We recommend keeping enough money in your old account to cover each payment until the switch status is “Completed.” This is especially important for any payments that might be due during the 14 days after you initiate a switch.
From Our FAQs:
What are eAlerts?
eAlerts are notifications sent to you either by email and/or text message to let you know about certain transactions or events happening on your account. Each eAlert can be sent to multiple email or cell phone addresses within minutes of the actual transaction.